Faq
At Love & Lilly, we believe every bouquet carries a story — and we want your experience with us to be just as beautiful as the flowers we craft. Whether you’re placing your first order or planning something special, this page answers the most common questions our customers ask. If you don’t find what you’re looking for, feel free to reach out — we’re always happy to assist!
Popular Questions
All our arrangements are made with fresh, hand-picked flowers. We source blooms daily to ensure every bouquet is vibrant, fragrant. We do not do artificial flowers arrangements.
We offer a wide range of floral designs including hand bouquets, vase arrangements, floral boxes, event decor florals, and custom arrangements for special occasions such as birthdays, anniversaries, weddings, and corporate events.
Yes, we do! We offer delivery across Mumbai, Pune Thane, Navi Mumbai. For locations outside this radius or for large event orders, please contact us directly and we’ll do our best to accommodate.
Yes! We offer same-day delivery for most arrangements. Orders must be placed before 3-4 hours to qualify.
Absolutely. During checkout, you can select your preferred delivery date and time slot. We also offer same-day delivery for orders placed before [cut-off time].
Yes! We love creating bespoke arrangements. Whether it’s a favorite flower, a color palette, or any recreation of any favorite arrangement, just let us know and we’ll tailor the bouquet to your preferences.
To help your flowers stay fresh and beautiful for as long as possible, we recommend keeping them away from direct wind, sunlight, or any heat sources. If your flowers arrive in floral foam, you can gently remove them and place them in a clean vase or pot with fresh water to extend their life. For detailed care tips and expert advice, check out our blog section!
Absolutely! Every bouquet includes a complimentary handwritten note. Simply share your message with us while placing the order, and we’ll make sure it’s thoughtfully added. In fact, all our cards are customised to match the arrangement and the occasion, adding a personal and meaningful touch to your gift.
Yes! We collaborate with brands and companies for corporate gifting, brand activations, and office floral decor. Drop us a message for customized solutions.
We do not accept returns or offer refunds once an order has been confirmed and delivered, as our products are made with fresh, perishable flowers. However, if there is an issue with your order, please contact us within 24 hours of delivery—we’re here to help.
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